Hotel Mortagne
1228 Rue Nobel,
Boucherville, Quebec J4B5H1, Canada
1-866-500-4938
http://www.hotelmortagne.com
reservation@hotelmortagne.com
It was the first day of our 3 weeks summer vacation (July 2014), it was a beautiful day, sunny with no cloud, but a bit cold. We took the road with our jeep and our camper-trailer . Heading to Quebec city (our fist stop). The road was on construction (In Canada , especially in the province of Quebec, most of the road are in constructions for years) nothing new. It was bumpy and we couldn’t even drive at speed limits (we were towing the camper). We started hearing strange noise and the jeep was acting funny (but no worries, it was at the garage for the past 10 days, for maintenance and some repairs, like the brakes, and calipers) . We were just past St-Bruno-de-Montarville, Qc. Getting close to Ste-Julie. when I said to my husband, shouldn’t we stop and check what’s going on (it’s shacking a lot now), My husband said that he will stop in a few minutes, when their is less traffic . A few minutes after that, it happened….we lost a wheel (rear-left side). Rest assured, we were not harmed , but shaken quite a bit . To make a story short, we got towed to the Garage (Sega Chrysler St-Bruno) where they took care of everything. The repairs will be long, so we had no choice but to go to the Hotel.
One of the local Gentleman’s that was at the garage, suggested Hotel Mortagne (in Boucherville) 10 minutes away from the garage ( fairly new, good restaurant, higher quality, pool, terrace, close to stores and other restaurants). I just took my IPhone and made the reservation. We got to the hotel at around 3h00 pm. The receptionist did her job well, but when I mentioned that I was there because of a car accident on the highway, and that I had to book online with my phone and that it was not an easy task (the website is not IPhone or Ipad friendly..it kept asking me to go to the main website) , it only offered to book a room (no choice of rates possible ) she didn’t reacted.
We finally got our Room keys, went upstairs ( we were on the 5th floor) . As soon as we walked-in, we both said the same thing, it could have been worst. We didn’t had any expectations, we were not planning a stay in that area at all. The bedroom is huge, with nice furniture, clean, no dust, no stains, no bad odors . The bathroom , is also a very comfy size, with saloon’s full doors, It’s different. The shower, is large and functional (no need to worry about low pressure or not having hot water). Now, it’s time to talk about The view…It’s in an industrial part of the town (so you can see lots of vans and vehicles), but if your lucky enough to get a room that is above the patio (terrace) you will be very happy with the view, because not only you got to see the amazing terrace (with flowers, trees and many other plants), it’s like being down-south for a moment. You will also , be able to see the Olympic Stadium in Montreal (you have a direct view),
The bed and pillows are very nice (one firm and one soft), the mattress is more on the soft side, but we have good night sleeps (even if we were still shaken from the accident).
I had only a few problems during my stay. One was about the ladies room next to the restaurant , one of the toilet, was so dirty (someone must have been very sick ) it needed to be cleaned real bad. I told the staff at the reception, and within minutes it was cleaned (spotless cleaned) . I returned about an hour after and it was done. My other problem, was about the rate of the room, as I told previously, the website was not Iphone or Ipad friendly, so I couldn’t select Governement rate, and mentioned it on check-in (without saying that I wanted that specific rate). I assumed that it would be fine anyway. On the second day, after I was a bit more calm (less stressed then on my first day), and remembered that I should tell them about the rate that I needed. The lady at the reception, said no we can’t . I asked to see her manager, she was gone home. On the day of my check-out (after 2 nights), I asked again the lady that was working that day (Roxanne), she was kind enough, to say that she was not able to do it manually on her computer, but she would let her manager help me with that. The next day, I received an email from the manager Mrs Katrine Montbriand , she gave me the rate (I have showed Roxanne the proper Id card ). The adjustments was done and was attached to my email. After all that we’ve been trough, we were grateful that she agreed to refund the difference . Thanks to Roxanne for making the request. I appreciate it!
So people, if you have difficulties using the website, you shouldn’t hesitate to call directly to the hotel , with all your specific demands.
Would I recommend this Hotel? of course I would, without any hesitation. If you have to go in that area and consider just passing-by, you should make a stop and stay for a night, really you should!